Sapphire Paradise’s current hours are Monday through Friday 9 am to 5 pm. We are closed for all federal holidays. We are closed every year during the last two weeks in December. Orders received after 5 pm the day prior to a holiday and orders received the day of a holiday will be processed on the next working day.
- What are you hours of operation
- How do I contact customer service
- What are the best scents to mask strong odors?
- What type of wax do you use?
- How do I properly care for my candles(s)?
- How do I avoid an excessive or large wick flame (dancing flame)?
- How do I properly put out a flame after burning a candle?
- What do I do if my package is damaged?
- Can I cancel my order?
- How do I fix a wick that’s cut too short?
- Can we make a customized candle?
- How Long Does Each Candle Burn?
- How does Wholesale pricing work?
What are you hours of operation
How do I contact customer service
Our customer service team can be reached at CustomerService@sapphireparadise.com
What are the best scents to mask strong odors?
Some of our strongest scents for filling a room include:
Standard Line Scents
Lavender & Coffee
Back In The Day
Coconut Coco Joy
The Mother Land
What type of wax do you use?
Currently we use Paraffin Wax for all jar candles with Soy options for our Standard Line only. Our Clamshells and Wax Melt Samples are only availble in Soy Wax. We use Palm wax for our feather palm pillar candles. All Aromatherapy jars come in our Soy Wax.
How do I properly care for my candles(s)?
All proper care instructions are located on the warning label of each candle (this can be found on the bottom of jar candles or the box for pillar candles).
How do I avoid an excessive or large wick flame (dancing flame)?
It is important to keep the candle wick trimmed to 1/4 inch prior to lighting the wick (a properly trimmed wick will also help avoid black smoke/soot from occurring while burning the candle).
How do I properly put out a flame after burning a candle?
The best way to put out a candle flame is by using a wick dipper to dip the wick into the wax (avoiding the usual smoke that is produced when blowing out a candle - this method also allows for the candle wick to be coated with wax for an easier lighting during next use). Wick dippers can be purchased here on this site found here.
What do I do if my package is damaged?
Unfortunately, there is a possibility that your order becomes damaged while it is in transit. To resolve an issue with damaged items, please contact our support team by email here. Please keep the broken merchandise until someone from our customer service team has resolved your issue. We will do everything we can to help resolve the situation as quickly as possible.
Can I cancel my order?
Only black and white tumblers with no color added to the wax and clamshells can be canceled. Please call our customer service team at 678-522-4928 for assistance.
How do I fix a wick that’s cut too short?
STEP 1: MELT
The first step to fix a wick that’s too short is to soften up the surrounding wax by melting it.
To do this, you’ll need either a heat gun or blow dryer. If you don’t have either of these, a long wand candle lighter will also work — it’ll just take some more time.
Hold your heat gun or blow dryer (on high heat) over the candle wick to start melting the surrounding wax.
If your wick was buried because it’s either tilted, bent, or curled, stop heating the wax once it’s soft and move onto step 2.
If your wick was trimmed too short, keep melting the wax until you have an even layer of liquid wax on the surface before moving on to step 2.
STEP 2: DIG
The next step is to dig out the wick. The way you do this depends on if the length of the wick is too short (over-trimmed) or if the wick was buried (tilted, bent, or curled into the wax).
If your wick was buried, use a pair of tweezers or a Q-tip to nudge the wick back to an upright position, making sure it sticks out above the surface of the wax. Hold it in this position until the wax cools.
This is easier when the wax is soft but not completely melted, so if you’re having trouble just wait until the wax becomes opaque and try again.
If your wick was too short, pour out some of the wax that you melted until there’s about ⅛ to ¼ inch of wick above the surface. You can also use a paper towel to dab and soak up the excess wax to avoid potentially making a mess.
At the end of this step, let the wax cool.
STEP 3: LIGHT IT
The last step is to light your candle again and reset its “memory” by allowing it to evenly melt the entire top layer of wax.
We do this to even out any marks left behind when we dug out the wick in step 2. It also prevents the candle from tunneling the next time you burn it, which can cause your wick to get buried again.
This can take anywhere from 30 minutes to a few hours, depending on the size of your candle. Our general rule of thumb is to let the candle burn for 1 hour for every 1 inch of diameter.
Can we make a customized candle?
This feature will be added soon
How Long Does Each Candle Burn?
We here at Sapphire Paradise spend hours testing and evaluating our products. Our goal is to provide the highest quality merchandise to our customers. With all of this in mind, please note that the following listed burn times are based on proper candle care and suggested use. Candle Jar diameter, candle jar size, wick type, number of wicks, wax type, and average burn time all directly impact each candles longevity.
Please note that candles SHOULD NOT BE BURNED FOR MORE THAN 4 HOURS AT A TIME.
7oz Jar (estimated burn time): 36 hours
9oz Jar (estimated burn time): 45 hours
11oz Jar (estimated burn time): 50 hours
Cleo Jar (estimated burn time): 80 hours
Fleur Jar (estimated burn time): 39 hours
Infinia Jar (estimated burn time): 100 hours
Luera Jar (estimated burn time): 65 hours
Luxa Jar (estimated burn time): 56 hours
Nova Jar (estimated burn time): 29 hours
Siona Jar (estimated burn time): 60 hours
Ziva Jar (estimated burn time): 68 hours
Unique Destination / Seasonal
Evermore Jar (estimated burn time): 56 hours
7oz Tumbler Jar (estimated burn time): 34 hours
Tall Status Jar (estimated burn time): 66 hours
Small Status Jar (estimated burn time): 64 hours
How does Wholesale pricing work?
10% off 25 to 49 candles (3 to 5 business days for processing)
20% off 50 to 249 candles (5 to 7 business days for processing)
25% off 250 to 499 candles (10 to 15 business days for processing)
35% off 500 or more candles (21 to 30 business days for processing)