FAQ

Sapphire Paradise’s current hours are Monday through Friday 9 am to 5 pm. We are closed for all federal holidays. We are closed every year during the last two weeks in December. Orders received after 5 pm the day prior to a holiday and orders received the day of a holiday will be processed on the next working day.

Some of our strongest scents for filling a room include:

Standard Line Scents

Lavender & Coffee
Back In The Day
Peach Punch
Coconut Coco Joy
The Mother Land
White Cedar

Unique Destinations

Italian Stroll
Egyptian Sands
Moroccan Night
Shanghai Adventure

It is important to keep the candle wick trimmed to 1/4 inch prior to lighting the wick (a properly trimmed wick will also help avoid black smoke/soot from occurring while burning the candle).

The best way to put out a candle flame is by using a wick dipper to dip the wick into the wax (avoiding the usual smoke that is produced when blowing out a candle - this method also allows for the candle wick to be coated with wax for an easier lighting during next use). Wick dippers can be purchased here on this site found here.

Unfortunately, there is a possibility that your order becomes damaged while it is in transit. To resolve an issue with damaged items, please contact our support team by email here. Please keep the broken merchandise until someone from our customer service team has resolved your issue. We will do everything we can to help resolve the situation as quickly as possible.

Only black and white tumblers with no color added to the wax and clamshells can be canceled. Please call our customer service team at 678-522-4928 for assistance.

STEP 1: MELT

The first step to fix a wick that’s too short is to soften up the surrounding wax by melting it.

To do this, you’ll need either a heat gun or blow dryer. If you don’t have either of these, a long wand candle lighter will also work — it’ll just take some more time.

Hold your heat gun or blow dryer (on high heat) over the candle wick to start melting the surrounding wax.

If your wick was buried because it’s either tilted, bent, or curled, stop heating the wax once it’s soft and move onto step 2.

If your wick was trimmed too short, keep melting the wax until you have an even layer of liquid wax on the surface before moving on to step 2.

STEP 2: DIG

The next step is to dig out the wick. The way you do this depends on if the length of the wick is too short (over-trimmed) or if the wick was buried (tilted, bent, or curled into the wax).

If your wick was buried, use a pair of tweezers or a Q-tip to nudge the wick back to an upright position, making sure it sticks out above the surface of the wax. Hold it in this position until the wax cools.

This is easier when the wax is soft but not completely melted, so if you’re having trouble just wait until the wax becomes opaque and try again.

If your wick was too short, pour out some of the wax that you melted until there’s about ⅛ to ¼ inch of wick above the surface. You can also use a paper towel to dab and soak up the excess wax to avoid potentially making a mess.

At the end of this step, let the wax cool.

STEP 3: LIGHT IT

The last step is to light your candle again and reset its “memory” by allowing it to evenly melt the entire top layer of wax.

We do this to even out any marks left behind when we dug out the wick in step 2. It also prevents the candle from tunneling the next time you burn it, which can cause your wick to get buried again.

This can take anywhere from 30 minutes to a few hours, depending on the size of your candle. Our general rule of thumb is to let the candle burn for 1 hour for every 1 inch of diameter.

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Note:

We here at Sapphire Paradise spend hours testing and evaluating our products. Our goal is to provide the highest quality merchandise to our customers. With all of this in mind, please note that the following listed burn times are based on proper candle care and suggested use. Candle Jar diameter, candle jar size, wick type, number of wicks, wax type, and average burn time all directly impact each candles longevity.

Please note that candles SHOULD NOT BE BURNED FOR MORE THAN 4 HOURS AT A TIME.

Standard Jars

7oz Jar (estimated burn time): 36 hours
9oz Jar (estimated burn time): 45 hours
11oz Jar (estimated burn time): 50 hours

Luxury Jars

Cleo Jar (estimated burn time): 80 hours
Fleur Jar (estimated burn time): 39 hours
Infinia Jar (estimated burn time): 100 hours
Luera Jar (estimated burn time): 65 hours
Luxa Jar (estimated burn time): 56 hours
Nova Jar (estimated burn time): 29 hours
Siona Jar (estimated burn time): 60 hours
Ziva Jar (estimated burn time): 68 hours

Unique Destination / Seasonal

Evermore Jar (estimated burn time): 56 hours

Aromatherapy

7oz Tumbler Jar (estimated burn time): 34 hours

Holiday

Tall Status Jar (estimated burn time): 66 hours 
Small Status Jar (estimated burn time): 64 hours

10% off 25 to 49 candles (3 to 5 business days for processing)

20% off 50 to 249 candles (5 to 7 business days for processing)

25% off 250 to 499 candles (10 to 15 business days for processing)

35% off 500 or more candles (21 to 30 business days for processing)